As a freelancer, when you have an issue with your bank, you want quick help. Revolut is 100% digital support â primarily via in-app live chat. Thereâs no relationship manager or branch to visit, and no general phone line for human support (only an automated line to block a card).
Availability
The support is available 24/7 in-app, and Revolut boasts support in many languages (100+ languages via chat, per some reports). In practice, English is the main language for Swiss customers; you might get agents who can handle basic German or French queries, but expect English for advanced help. The response time is usually within a few minutes to an hour on chat, depending on time of day and load.
Quality
Experiences vary. Many users have positive interactions â quick answers and problems solved (as reflected in Revolutâs high Trustpilot rating 4.4/5). They can help with routine issues like card troubles, transaction inquiries, etc. For more complex issues (like compliance/account verification questions), resolution can take longer and you might deal with multiple agents. There is no dedicated business hotline unless you are on Enterprise (which offers a personal account manager). Basic/Grow/Scale users rely on the standard support team.
Swiss bank support vs Revolut
With a traditional bank, you could call a helpline or talk to a banker in-person for complex needs (like a loan, or an account freeze). Revolutâs model is different â faster for day-to-day things (no need to wait for office hours), but in extraordinary situations (say an account is temporarily frozen for a compliance check), you might feel a lack of human touch. That said, many freelancers using Revolut have no issues and appreciate the prompt chat help for small questions. Just be aware that thereâs no local Swiss hand-holding; you are dealing with a big fintech support system.
Documentation and self-help
evolutâs Help Center is quite extensive and localized for Switzerland in parts. Often, you can find answers to fees or features just by searching the help articles (much faster than calling a bank and navigating their phone menu!). This guide itself cited some Revolut help pages which are easily accessible.
In summary, customer support is generally responsive but entirely online. If youâre comfortable with chat support and donât foresee needing in-person advice, this should be fine. For those who prefer being able to walk into a branch or call a known advisor, Revolut will feel impersonal. As a freelancer, consider how you like to resolve issues: If youâre tech-savvy and okay with chat/email, Revolutâs support gets the job done. If you value having a banker who knows you, then a traditional bank has the edge.